![]() ![]() If you have the budget for it, TeamViewer offers many features, benefits, and add-on options that might outweigh the cost for you, but keep this in mind when comparing remote PC access software. For example, the price per user for TeamViewer is higher than it is with most competitors we reviewed. Limitationsīefore you partner with TeamViewer, you should be aware of a couple potential drawbacks. ![]() This is especially helpful because TeamViewer offers many add-on features that may require additional assistance. While this is all on par with what we found from other companies, we like how TeamViewer takes customer support one step further by offering TeamViewer Academy – hands-on live training sessions. If you don’t get an answer there, you can call TeamViewer or submit a help ticket. It includes a “Get Started” guide and allows you to post questions or concerns to the community. TeamViewer has an extensive knowledge base that we found pretty helpful. It’s simple to initiate a remote connection with TeamViewer. After you enter this information and click “Log on,” you will be successfully connected. The end user you are trying to connect to will give you a nine-digit ID and password to log in with. We found it easy to establish a remote connection: You simply open TeamViewer and click on the Remote Control tab. We like the convenience TeamViewer offers of being both cloud-based and installable, making it easy for your employees to implement. However, you get a 14-day free trial, which is on par with what most remote access software providers offer. The company only offers annual billing, whereas some competitors offer the option of monthly or annual billing. ![]() We didn’t find many competitors that offer this many add-on options, and this wide of a selection is beneficial for businesses that need to create a custom tech support solution. We like that TeamViewer also offers a variety of add-on options (e.g., TeamViewer Remote Management, mobile device support, TeamViewer Pilot, extra concurrent users) so that you can customize your remote access package. Unattended access, remote printing, cross-platform access and phone supportĮverything in the Single User plan, plus customized device information, user access reporting, and access to the TeamViewer web clientĮverything in the Multi-User plan, plus mass deployment, device access reporting, and access to third-party integrations Here is a breakdown of each plan: Service plan TeamViewer offers three different licenses, and its pricing is slightly higher than other vendors we reviewed. We like that it doesn’t require firewall or infrastructure configuration, so you can seamlessly connect to any device without modifying or configuring these settings, which can reduce the potential for cybersecurity threats. TeamViewer uses industry-standard security measures like AES 256-bit encryption and two-factor authentication to ensure your remote connection is safe and secure. Customizable software is key for businesses that want to create a specific solution to access multiple devices. It’s also compatible with popular third-party integrations. In addition to its standard access plans, it offers several add-on options, such as monitoring and asset management, endpoint protection, storage backup, web monitoring, mobile device support, AR support, additional concurrent users, and an all-in-one solution for service desk management. ![]() TeamViewer is one of the most customizable remote access and support solutions we reviewed. In our research, we found that these advanced features are not common among TeamViewer’s competitors. You can also take advantage of advanced collaboration functions like automating mass deployment, creating channel groups, accessing multi-user support sessions, and creating service queues. All three TeamViewer plans include access to TeamViewer Meeting. ![]()
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